FrontDeskOwl

For UK plumbers, heating engineers and trades firms

You're on a job. FrontDeskOwl answers the enquiry.

When you can't pick up, FrontDeskOwl replies on WhatsApp, asks your questions, and offers real free times from your diary. Nothing is booked, priced or promised until you tap Confirm.

Join the UK pilotSee how it works

Now taking on a small number of UK pilot firms.

Missed call · caller pressed 1
Hi, it's Demo Plumbing & Heating – sorry we missed your call, we're probably on a job. A few quick questions so Dave can call you back.
What do you need help with?Leak / burstBoiler / heatingSomething else
water everywhere under the sink
What's the postcode of the property?
M20 4AB
Pick a time for Dave to come and have a look (we'll confirm it with you).
🦉 Booking request · Wed 1–3pm · Leak · M20
Confirm · Other time · Decline

Example only: sample firm and customer.

How it works

  1. Calls you miss are caught

    Your mobile forwards calls you don't answer. The caller hears your greeting and can press 1 to get a WhatsApp message, or leave a voicemail.

  2. A reply within a minute

    FrontDeskOwl is built to send the first reply within 60 seconds, from your own WhatsApp Business number, using Meta's coexistence onboarding, so you keep your number and your app.

  3. Your questions, in your order

    Job type, postcode, urgency and photos, with tap-to-answer buttons. It answers common questions from the facts you give it, like the brands you work on or your fixed call-out fee.

  4. You tap Confirm

    The customer picks a real free slot from your diary (ServiceM8, or the times you set). You get a card on WhatsApp: Confirm, Other time or Decline. The visit is only booked after your tap.

  5. Every lead is written down

    Each enquiry is added to your own Google Sheet, with a full timeline of what was said.

Your rules, not ours

  • Nothing commits you without your tap. No prices (except a fixed fee you mark as sayable), no dates and no promises.
  • You can step in any time. Reply from your own WhatsApp app and the assistant stops for that conversation.
  • It says it's automated if a customer asks, and never pretends to be a person.
  • Customers can opt out. Reply STOP and they never hear from it again. Messages are about the customer's own enquiry, never marketing.
  • One switch pauses everything. Outgoing messages stop straight away.
  • Customer data is stored in the UK (London). Some processing happens outside the UK, and our privacy policy lists where.

Join the UK pilot

We're onboarding a small number of UK trades firms, setting up each one by hand, with your own questions, fees and diary. Pilot terms on request.

Email support@novexallc.org